IT Support- FS POLY
This position requires an active FS Poly Clearance Serve as a part of the incident management team in a 24X7 Microsoft Azure environment.
Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.
Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change though change management process.
Support collaboration across operations, development teams and external partners.
Support tiger team calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, escalate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications BS in Computer Science or other technical discipline is preferred.
1
years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requirement TS/SCI with Full Scope Poly required.
Shifts available:
Day Shift:
8am - 4:
30pm Swing Shift:
4pm - 12:
30am.
Night Shift:
12am - 8:
30am.
#Cjpost IT Support- FS POLY Recommended Skills Change Management Incident Management Information Technology Infrastructure Management Knowledge Base Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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ExternalApply = window.
open('/interstitial?jobdid=j3s6rf7389z3drdgv1l', 'ExternalApply-j3s6rf7389z3drdgv1l'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.
Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change though change management process.
Support collaboration across operations, development teams and external partners.
Support tiger team calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, escalate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications BS in Computer Science or other technical discipline is preferred.
1
years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requirement TS/SCI with Full Scope Poly required.
Shifts available:
Day Shift:
8am - 4:
30pm Swing Shift:
4pm - 12:
30am.
Night Shift:
12am - 8:
30am.
#Cjpost IT Support- FS POLY Recommended Skills Change Management Incident Management Information Technology Infrastructure Management Knowledge Base Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3s6rf7389z3drdgv1l', 'ExternalApply-j3s6rf7389z3drdgv1l'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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