Cloud Support Engineer - FS Poly with Security Clearance
Job Details Cloud Support Engineer I (Nights) TS/SCI with Full Scope Poly Clearance Required On-Site in Elkridge, MD Night Shift:
10pm - 6:
30am EST Job Role:
Serve as a part of the incident management team in a 24X7 Microsoft Azure environmentCandidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availabilityCandidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issuesDuties and
Responsibilities:
o Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.o Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.o Reviews system logs to identify and mitigate system issues.o Leverage knowledge base to help troubleshoot, identify and resolve systems issues.o Update knowledge base troubleshooting guides and lessons learned as required.o Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.o Document system issues resulting in system outages and coordinate change though change management process.o Support collaboration across operations, development teams and external partners.o Support tiger team calls to streamline knowledge sharing and timely resolution of system issues.o Monitor solution performance according to client specification and SLAs, escalate as needed.o Other supporting duties, as directed.o Willingness to work overtime and varying hours as requiredMinimum Qualificationso BS in Computer Science or other technical discipline is preferred.o 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requiremento TS/SCI with Full Scope Poly required.Other Job Specific Skillso Experience with system administration support tools such as Windows/Linuxo Experience supporting a 24x7 cloud based environment.o Strong interpersonal skillso Strong oral and written communication skillso Experience in supporting Cloud based environment and tools such as Azure/AWSo Experience analyzing, troubleshooting, and providing solutions for technical issueso Ability to problem solve and collaborate with team memberso Strong organizational and multi-tasking skillso Strong in technical communications with both technical and non-technical peerso Able to maintain professionalism under pressureo Strong customer focus #cjpost Recommended Skills Amazon Web Services Change Management Communication Full Scope Polygraph (Fsp Clearance) Incident Management Information Technology Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
10pm - 6:
30am EST Job Role:
Serve as a part of the incident management team in a 24X7 Microsoft Azure environmentCandidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availabilityCandidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issuesDuties and
Responsibilities:
o Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.o Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.o Reviews system logs to identify and mitigate system issues.o Leverage knowledge base to help troubleshoot, identify and resolve systems issues.o Update knowledge base troubleshooting guides and lessons learned as required.o Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.o Document system issues resulting in system outages and coordinate change though change management process.o Support collaboration across operations, development teams and external partners.o Support tiger team calls to streamline knowledge sharing and timely resolution of system issues.o Monitor solution performance according to client specification and SLAs, escalate as needed.o Other supporting duties, as directed.o Willingness to work overtime and varying hours as requiredMinimum Qualificationso BS in Computer Science or other technical discipline is preferred.o 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requiremento TS/SCI with Full Scope Poly required.Other Job Specific Skillso Experience with system administration support tools such as Windows/Linuxo Experience supporting a 24x7 cloud based environment.o Strong interpersonal skillso Strong oral and written communication skillso Experience in supporting Cloud based environment and tools such as Azure/AWSo Experience analyzing, troubleshooting, and providing solutions for technical issueso Ability to problem solve and collaborate with team memberso Strong organizational and multi-tasking skillso Strong in technical communications with both technical and non-technical peerso Able to maintain professionalism under pressureo Strong customer focus #cjpost Recommended Skills Amazon Web Services Change Management Communication Full Scope Polygraph (Fsp Clearance) Incident Management Information Technology Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
