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Technical Advisor Job

Company Name:
Chrysler
The Technical Advisor - Service and Parts is responsible for assisting dealer service personnel (Service Managers, Technicians, Body Shop Specialists, etc.) with repair of problematic vehicles that cannot be resolved through available resources. The Technical Advisor will provide feedback on vehicle quality issues and assist with resolution on current unresolved issues. The Technical Advisor will also mentor field personnel on technical and service operations issues, act as the technical resource for the Business Center, provide legal representation for Chrysler Group LLC at the local level. This person will also support Chrysler Academy's technical training goals and objectives for our dealer body and counsel dealer body, in all aspect of fixed operations, focusing on customer satisfaction, profitability and owner loyalty. The Technical Advisor will also initiate and conduct dealer service quality review teams, focus on profitability and additional service department, support Dealer Council, provide field product training, auto show implementation, Super Guild meetings...etc. Lastly, the Technical Advisor will ensure proper levels of equipment, tools and training are met to dealership standards.
Basic Qualifications:
Bachelor's degree in technical field
Experience in automotive technical service (automotive car repair, certified automotive technician and/or body work)
Willing to relocate
Travel 80 to 90%+ locally/on the road, 50% overnight travel
Preferred Qualifications:
Dealership experience
Excel in building positive working relationships, customer satisfaction and issue resolution
Self-motivated with demonstrated ability to achieve goals under minimal supervision
ASE certification is a plus, body shop experience
Any legal experience (depositions, expert testimony, work with attorneys, etc.)
Chrysler Group LLC, was formed in 2009 from a global strategic alliance with FIAT Group. The company produces vehicles and products under the Chrysler, Jeep , Dodge, Ram, FIAT, SRT, and Mopar brands. The combined resources, technology, distribution technology, brands, engineering, and manufacturing allow us to compete on a global scale. Our alliance allows us to build on the culture of innovation first established by Walter P. Chrysler in 1925 and FIAT's complimentary technology whose heritage dates back to 1899.
Chrysler takes great pride in fostering an inclusive work environment where employees can leverage strengths, experiences and perspectives. At Chrysler, we believe it is the diversity of talent and perspective that allows us to take a visionary approach, to strategically apply new technologies and forge ahead in our industry in innovation and performance.
Chrysler Group LLC is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee's role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.
Job Number: 1010724
Location: Elkridge, MD
Date Posted: 9-8-2014

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